In the past few weeks I've been hearing horror stories about people on IF Island having to deal with totally frustrating BS with their fertility clinics, and it is usually an administrative thing.
Sometimes admin. Sometimes nurses. Sometimes the billing department. Sometimes attitude. Sometimes a mix up or error...
Case in point. My friend who is working on baby #2 had a ton of confusing mixed messages from her nurses. She had the wrong meds, she had to wait several hours to see her doc and when she got in there it wasn't her doc (he was out of town) but instead a doc she didn't know, and finally, the icing on the cake was when she was waiting to miscarry (sadly a chemical pregnancy), the nurse called her to congratulate her on her pregnancy and instruct her to keep taking progesterone or whatever, because she looked at the chart, and saw a decent beta number and didn't bother to look at the previous beta which was much higher (indicating a decreasing pregnancy).
I had decent luck with our fertility clinic and staff for the most part but remember how...pissed off I was when one nurse called (at 2:29pm when they said they would let us know our beta results by 2:30pm) to tell us that our last embryo from our egg donor cycle didn't take. She literally said, "I have the results. It's negative. Sorry. Have a great weekend!" The chipper "have a great weekend" threw me over the edge (though I know that isn't what I was really upset about). But it felt insensitive and borderline insane to tell me to have a great weekend.
I hear stories like this all the time. Clinics not calling back. Improper billing. Staff acting annoyed at multiple questions. Wrong meds prescribed or instructions on timing being wrong. Having to wait for hours at the office. Why can't these peeps understand the stress and anxiety and confusion just walking into a fertility clinic can cause? I've been wanting to create a sensitivity training for fertility clinic staff because it seems kinda lacking. On the flip side, occasionally there will be one awesome nurse who hand holds or is super responsive and helpful and it can really make all the difference.
That's why I think it's really important to advocate for yourself and remind yourself that the staff at these places often don't have personal experience with infertility and while one would hope they'd be sensitive, sometimes it's just a job for them. I remember when there was a change in nursing staff over the years we were at our clinic, I introduced myself to the new gals and let them know I'm highly anxious about this stuff and will probably ask a lot of questions and I apologize in advance and appreciate their patience. I said it jokingly and explained what we had done over the years (since we were new to them) and also brought donuts a few times. I needed to be cared for when we were getting down to the wire and so I did my best to set things up so I could have minimal frustrations.
Even though we can try to tell ourselves not to be overly sensitive to the fertility clinic staff or the lady at the front desk, often times when you're jacked on hormones, it's hard not to take things personally. The lady at the front desk does matter sometimes! The best we can do is speak up for ourselves how we can when we can, and try to not let it affect us.
Good luck to anyone out there dealing with this added stressor. You're definitely not alone!